At KABO, we are committed to delivering high-quality, plant-based nutrition and ensuring your complete satisfaction. Our refund policy outlines your options for replacements due to damages or missing items, as well as our Money-Back Guarantee for first-time purchases.

As India’s first-ever plant-based nutritional brand, we take pride in our science-backed products. Your satisfaction is our priority, which is why we offer a Money-Back Guarantee if you’re not completely satisfied with your first-time purchase.

1.1 Return Eligibility

• For one 500g pack: It must be returned unused and in its original packaging.
• For 1kg (500g x 2 packs) or more: You must return the unopened packs along with the opened one.

Note: This guarantee applies only to first-time purchases made directly from our official website.

1.2 How to Initiate a Return

• Contact our team at contact@kabo.co.in or text +91 8287815173 (WhatsApp) to request a return.
• Return at least 250g of the opened product.
• The return shipping cost of Rs.250/- will be borne by the customer.

1.3 Refund Process

• Once we receive the returned product, we’ll process your refund within 5-7 working days.
• The exact time may vary depending on your payment method.

2.1 Replacements for Damages
Although we strive to ensure the highest quality and secure packaging, rare instances of damage during shipping may occur.
Eligibility: Replacements are available for:

• Any external damage during shipping
• Tampered or opened seals

Process:

• Contact us at contact@kabo.co.in or text to +91 8287815173 within 48 hours of receiving your order.
• Include photos and videos of the damaged package, shipping label, and invoice slip.

Resolution: If a replacement is unavailable, we will issue a full refund.

2.2 Replacements for Missing Items
If you receive incorrect or missing items:

• Contact us at contact@kabo.co.in within 48 hours of delivery.
• Provide photos and videos of the package and its contents, including the shipping label and invoice slip.

Resolution: We will provide a replacement or issue a refund as appropriate.

Due to our commitment to food safety and hygiene, we do not accept returns for items delivered in good condition without defects, except as provided under the KABO 100% Money-Back Guarantee outlined above.

If you have concerns or questions about our refund policy, reach out to us at contact@kabo.co.in. We guarantee a response within 48 hours and are here to assist you.